Service design, blueprints and mapping – roles, flows, tasks, processes, systems and business change
UX/UI: Wireframes, visual design, interaction design, animation and interactive prototyping
Mobile first and responsive design
Understanding ability to craft solutions using IBM Identity, Sail Point and Access Management (IAM)
Visual design skills and graphics along with prototyping in Figma, CSS and HTML, Zeplin
Agile leadership and scrum master (formerly help project management roles)
Identifying and tracking user needs – user journeys, structure maps, process maps and task analysis
eCommerce, online retail, B2C and B2B marketplaces, Fintech, Open Banking
User-centered government & public services, inclusive design, GDS assessments.
User research both qualitative and quantitively
Facilitating workshops
Hiring and building effective user experience research & design teams
Creative, Design Thinking and Ideation, facilitation of workshops both online and offline
Gamification, understanding how it can increase engagement & create better user experiences,
Information Architecture & working with large data sets and backend-systems
Gathering insight using analytics tools
Designing for usability and accessibility needs
Keeping abreast of lasted trends and building skills in AI, analytics, IoT, OpenBanking, Data compliance, Identity Management, and emerging technologies